Refund Policy
We want you to love your purchase. If you don't, here's exactly how returns and refunds work.
30-night trial
You have 30 nights from the day your order is delivered to decide. If it's not right for you, email pixelpaperstudio.contact@gmail.com with your order number and we'll arrange the return.
Condition
Items must be clean, undamaged, and in their original packaging where possible. For hygiene reasons, pillows that are heavily soiled or damaged through misuse can't be refunded.
Refunds
Once your return is received and checked, we refund the full purchase price to your original payment method within 5–10 business days. Original shipping fees (if any) are non-refundable unless the item arrived faulty or incorrect.
Faulty or incorrect items
If your order arrives damaged, defective, or wrong, contact us within 14 days with photos and we'll send a replacement or full refund — your choice, at no cost to you.
Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, as long as they haven't shipped yet. After dispatch, the standard returns process applies.
Contact
Start any return or ask a question at pixelpaperstudio.contact@gmail.com. We reply within one business day.